Refund Policy

Introduction

Welcome to IPTV DRAGON. We are committed to providing the best possible streaming service and customer experience. However, we understand that there may be times when our service does not meet your expectations. This document outlines the terms and conditions for obtaining a refund from IPTV DRAGON.

Refund Policy Overview

IPTV DRAGON offers a 50% refund of the subscription amount after activation, which takes place within 24 hours of placing the order. We will provide a screenshot of our panel showing your active subscription as proof of activation.

Key Points:

• Refunds are only available after activation of your subscription
• We offer 50% refund of the subscription amount
• Activation occurs within 24 hours of order placement
• Proof of activation will be provided via email
• Device type must be specified in order notes (defaults to M3U list if not provided)

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be made after activation of the service
• The issue must be directly related to the codes/content we provide
• The issue cannot be resolved through assistance from our support team
• You must provide proof and evidence of issues with the purchased service
• A valid reason for the refund request must be provided
• The request must be submitted through our customer support team

Process for Refund

To request a refund after activation, please follow these steps:

1. Contact Support: Reach out to our customer support team via WhatsApp or our website
2. Provide Details: Explain the specific issue you're experiencing with our service
3. Verification: Our team will verify that the issue is related to our codes/content
4. Resolution Attempt: We will first try to resolve the issue through technical support
5. Refund Processing: If the issue cannot be resolved, we will process a 50% refund
6. Confirmation: You will receive confirmation via email within 5 business days

Code-Related Issues

Refunds will only be considered if:

• The issue is directly related to the codes/content provided by IPTV DRAGON
• The issue cannot be resolved through assistance from our support team
• You have followed all setup instructions correctly
• Your device and internet connection meet our minimum requirements

Non-Refundable Items

The following items are excluded from refunds:

• All trial products and free trials
• All reseller products and bulk subscriptions
• Payments made for automatic recurring payment subscriptions (after first billing cycle)
• Services used for more than 7 days after activation
• Refund requests made after 30 days of activation

Exceptions

There may be certain circumstances where a refund request may not be approved, including:

• Failure to provide a valid reason for the refund request
• Requesting a refund before activation of the service
• Violation of the Terms and Conditions of IPTV DRAGON
• Sudden change of mind about our service (after 7 days of use)
• Issues related to third-party applications or devices not supported by us
• Internet connectivity issues on the customer's end

Modification of Refund Policy

IPTV DRAGON reserves the right to modify or amend this refund policy at any time. Any changes made to the refund policy will be updated on our website, and customers are advised to review it periodically.

Severability

If any provision of this refund policy is deemed invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.

Acceptance of Refund Policy

By purchasing a service from IPTV DRAGON, the customer agrees to the terms and conditions outlined in this refund policy. It is the responsibility of the customer to read and understand the policy before making a purchase.